Mareya H

Review of keyes toyota

Today I went to keys of Van Nuys and MISLEADING Jo...

Today I went to keys of Van Nuys and MISLEADING Joe Mastropieri help me.
I selected the Highlander I wanted, which was on the sells floor and negotiate a price. I let joe know upfront how much I was willing to pay $32000. After going back and forth and Joe calling and speaking to his general manager the deal was made. The agree upon price was 32000 including tax and license. By the way , during our negotiation Joe wrote out on a piece of paper " I will buy this car today for 32000 with 7000 down( which I have a picture of). So I would be financing 25000. After speaking to the finance manager he told me that deal was not available. Another manager came in and said that they would not be able to honor the deal because they will be losing too much money. The manager also stated that he understood my frustration about Joe misleading me but he couldn't make any exceptions.
I left their very upset because of being misled by Joe and also due to the general manager making that deal and reneging on the price.