Michelle M

Review of Occidental Royal Hideaway Hote...

Customer service was TERRIBLE. We made the reserva...

Customer service was TERRIBLE. We made the reservation with booking . com at Barcelo. Barcelo directed us to El Embajador. We arrived at 1 pm and barely received our keys at 6pm. No time to use any amenities. The front desk was slow and did not care about our concerns. One of the men at the front desk came up to us and asked us if we would be upset if he gave our room , so that he could accommodate another guest. The service was appalling. Not to mention the shower was extremely dirty! Would not recommend!