JJ

Review of Rockland Federal Credit Union

I've had the worse experience with this branch reg...

I've had the worse experience with this branch regarding an unauthorized hard credit inquiry made by them & showed on my credit report. Since July (over 2 months) I've been going back & forth with the Collections Dept. at this bank to have this credit inquiry removed from my credit report! I've been talking to Monica in Collections & her manager (a male employee, can't remember his name). It's almost October & I am still waiting for a formal written letter that I contacted them & that this credit inquiry was not authorized by me & nothing! I had tentatively submitted a credit application at a dealer ship, and clearly made it known to this dealership that they were NOT to pull my credit report until I discussed negotiation on the price of the vehicle & this dealership ignored my request NOT to pull my report until the owner dropped the price of the vehicle! To make a long story short after I submitted emails & everything I had as evidence to this bank so they could contact the credit bureaus to have this hard inquiry removed they never helped & or moved a finger even though they said they did. I called Experian myself & they never heard from Rockland like the manager & the associate Monica said! So frustrating dealing with something that this bank makes so complicated when a call & a letter could resolve this whole issue!