First, no one told me the RX350 of interest had a ...

First, no one told me the RX350 of interest had a large dent in the rear fender. Otherwise, I would have opted for a different RX just down the road. Though the salesman had already knocked $1500 off the price, I was unhappy that the car would have to be repaired and repainted. I had already walked away from two other dealerships who tried to sell me cars that had the bumpers repainted (not sure why they are doing this!)

The AD AND the salesman misrepresented that the car had the upgraded Mark Levinson stereo system and the ad said it also had the tonneau cover. Though I didn't really care about the Levinson system, I DID want the tonneau cover, as I loved the one in my 2002 RX300. The salesman argued that he wasn't sure if the tonneau cover originally came with the car and wasn't going to honor the ad until I insisted (and yes, the tonneau cover originally came with the car, though the prior owner apparently kept it). He got a generation 3 tonneau cover and put in it, which kept falling when I tried to use it, because it did not fit and it looked awful. I would NOT expect something like this from a Lexus dealership!

After I got home, I researched why the tonneau cover kept falling and contacted the salesman to let him know I wanted the correct generation. When I returned to the dealership, he kept balking at providing me with the correct cover, insisting that the dealership was not going to throw in a $200 tonneau cover; we started walking out to the used RX350's so I could show him how the correct cover should fit. We were unable to find my year model with a cover in it. I told him the cover came originally and he continued arguing with me until I finally lost my temper and yelled at him in the parking lot! We walked back in and he went to ask his manager about the cover, who PROMPTLY told him to simply order the correct cover. When the cover finally came in, the dealership kept making me wait on the salesman (who I could never reach or get a call back from) to give it to me until I finally ANGRILY INSISTED on simply picking it up myself. The nice man at the info center tracked it down, walked out with me and installed it for me and agreed that it looked much nicer than the wrong cover the salesman had installed.

I WILL say that the service department and the two gentlemen who stand at the info center are outstanding. THEY are the only reason for two stars, rather than one. If I was grading just them, there would be five stars.

Secondly, I was anxious to get my permanent plates and had called to see if they had come in. The ladies told me that the plates would take 6-8 weeks and that they would go to my salesman and that he would call me when they came in (oh, great!). Since our daughter's new plates came in for her car at the Hyundai dealership in just TWO weeks, I decided to call again tonight (after three weeks) and lo and behold, my plates were already there -- but no call or email from the salesman. They again tried to send me to the salesman, who did not answer his phone. I called back and insisted that they put the plates at the front desk, before the service department closed. This was a major issue for them, but they managed to get it done and I was able to pick up my plates tonight

In summation, Park Place, you have an outstanding product, but requiring the salesman to handle every single issue pertaining the car they sold is a MISTAKE! Having already owned an older 2002 RX300, I knew I wanted an RX350. I listen to Jerry Reynolds on Saturday mornings and THAT is why I ended up choosing your dealership over a couple of others I could have chosen. I have been very disappointed in this entire process, even that you changed the interest rate on us at the last minute, though not a major difference. I will not shop this dealership again.