The rooms were beautifully furnished and well-main...

The rooms were beautifully furnished and well-maintained. The staff were very friendly and even though there were issues with the billing, they kindly and patiently worked with us to resolve and explain the discrepancies. There were issues, however, with the room keys not working properly. For each day of our stay, we had to go up to the front desk to re-enable or replace the keys. Again, the staff were friendly enough and took care of the problem. Our grind with the hotel was the noise level. We had a room on the ground floor and the noise from the bar lounge area was loud enough to compete with the TV sitting less than 10 feet away. This went on until midnight (probably later, as we somehow managed to fall asleep around then). If you're going to allow your patrons to yell and scream until that late then please, for the sake of your other future patrons, at least add additional soundproofing or re-install the big doors facing the lounge (it looks like they had been removed at some point).

(Edit: 10/10/2018)
Revised to 1 star. Apparently the issues with billing were never resolved (despite their earlier assurances) and somehow additional charges were thrown on. We called to get an update about the incorrect balance and we were treated quite rudely by the staff.