Pauline Martin

Review of The Westin Dublin

Myself and five work colleagues from Tallaght univ...

Myself and five work colleagues from Tallaght university hospital stayed here and were looking forward to a well deserved night away. On arrival, I checked the group into their rooms. Later that evening, we got a call from the General Manager to say that we had not checked in and that we had double booked the rooms even though we did not. The general manager was very impolite and condescending towards us and set a bad atmosphere for the reaminder of our stay. On checking out, I cancelled a room that I had booked for November as did my friend who had booked for December. It was then that I was informed that I had a room booked for December even though I did not. I was very unhappy and disappointed with the way the general manager dealth with the whole situation in a very unprofessional manner.