Review of Structured Properties

3 years ago

UPDATE

UPDATE

After the previous review, the director reached out and appologized for my experience. I appreciate that the company does care about the customers and try hard to make the customer relationship positive since it is a very important aspect for their growth and integrity. Currently I'm happy with my stay.

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I'm not surprised by all the negative ratings this company is receiving. This leasing agent, Leslie Burnley that I've been in contact with, always avoids answering any rent related questions. Takes forever to get her response that always directs me to long paperworks and she doesn't do any job with customer supports. I don't know exactly what all of her responsibilities are but If she's getting paid for her job as a leasing agent, I'm expecting more than just "look at all the documents we sent you". Seriously? I'm asking questions because I took my time reviewing papers that aren't giving me enough clarifications. It's very unprofessional and inconsiderate. If you are that busy, then at least give me different POC so I can get better support and clarifications. This company definitely needs to work on better customer supports.