Recently visited the Galmont for two nights and we...

Recently visited the Galmont for two nights and we were looking forward to our visit.
Overall the stay was very average.
Service was poor at the restaurant on both occasions as we had to look for someone to take our order on each occasion. We had ordered drinks but they hadn't arrived until we asked again. Our waiter was also happy to inform us that he was going on his break and that somebody would bring our drinks.
The lifts in the hotel take a very long time to arrive and the stairs aren't placed strategically for access.
At parking level you also have to wait for the lift as the stairs doesn't go to the lower level. Parking is also 8 euro per day extra.
We also tried to contact the spa on 4 separate occasions and there was no answer. We paid a lot of money for the room and presumed access to the thermal suite would be free, but we were told it would cost 20 euro extra per person.
We were very disappointed with our stay and our parking was paid for by the hotel upon leaving.
We will be back to Galway but just not here unfortunately.