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Wholly negative experience; bait-and-switch. Call...

Wholly negative experience; bait-and-switch. Called Adam, the Internet Sales Liaison, at 9:30 morning of arrival. He stated car was there. We had appointment for 10:30. We drove 45 minutes to get to showroom, arriving at 10:15. Adam was not available when we arrived; a salesperson (I believe his name was Joe) helped us to bring out the car of interest. 10 minutes later, he returns saying, "The car is sold". We left immediately to head back home. When people, as well as companies, have the ability to make a choice, e.g. choose honesty over dishonesty or fairness over artifice, it appears as though Toyota of Hackensack has selected the latter in both situations. Checked Yelp to see what's there. Saw a review where another person was also treated similarly. To me, that demonstrates a habit of this dealership's sales approach, and predictive of their future sales approach. Truly unfortunate as we were very interested in the car.

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