joshua clayton

Review of The Resort Collection of Panam...

We stayed in a 3 bedroom that was not clean and a ...

We stayed in a 3 bedroom that was not clean and a roach in the kitchen. Not sure why as they charge 135.00 cleaning fee. I was also told when I checked in that I would have an damage hold put on my card and it would be returned if there was no damage. After I left they did not return the damage fee. After calling was told it was not a damage fee but insurance that the guest must pay for. Also told the person that checked me in was misinformed. Maybe train your employees as to not misinform guest. Before you stay here just know after you pay the nighty price you still need to pay cleaning fee, Insurance, and parking.