Michael Young

Review of Sherman Dodge/Schaumburg Jeep

I normally do not write reviews. I felt compelled...

I normally do not write reviews. I felt compelled to as this was by far the absolute worst experience I have had ever, dealing with a dealership (and I have dealt with many in my life all over the chicagoland area) So I am currently in a tough financial position with the credit to match I fill out a credit app online and I get a call back from the "Finance Manager" Joe. Stating I am "approved to purchase" I being in sales am fully aware of the lingo and responded back knowing that any one in the world is "approved to purchase" but "I do not want to waste any time for both you and I nor the sales rep" and explained my situation. He said " yes I have your credit report here come on in and we will get you in a vehicle". I should blame myself really, because I knew full well it wasn't that simple but being a professional If he said he is looking at my report and is confident I would get into a vehicle I will go in and at least see what my options may be. This was a Friday - I set it up for that following Monday noon..

Now let's be clear I am not writing this because I wasn't able to get into the vehicle. The unprofessionalism is beyond words......

Monday I arrive as scheduled and as instructed asked for Joe in Finance from the 2 gentlemen at the front desk . nearby was Marc Keenan "salesman of the year" (sarcasm) had obviously overheard me and said "hey folks can I help you" interrupting the guy responding to me initially. I said Yes Joe in Finance. he said " sure let me go get him feel free to have a seat. Didn't take long Joe came out shook my hand and sure enough said Marc here will help you. Cool .... we go sit with Mark. I first and foremost said upfront I don't want to waste time for both you and I here is my situation and this is what I have and can do. I expressed my doubt and asked specifically not to drag me along just be upfront with my situation can you help.

This guy said my situation was nothing I have put people in vehicles with much worst situations .

One, two skip a few I need a co-signer (knowing I would beforehand I prepared because I had one with me not the best credit but much better than my current situation) Marc took my doubt and turned it around I mean I feel dirty.. After running my co-signers credit It looks good just waiting on what finance company respond with the terms. We start discussing the downpayment in more detail as far as worst case scenarios. he assured me if it came to it they work with down payments meaning if needed to pay a little more and couldn't do it all at once they would allow me to pay it down over a couple weeks..

Anyhow Marc comes back "I have good and bad news"! Ok Marc good news first. We got you approved and we are going to put you in a Journey, Its a starter car"
Bad news the manager to sign off on it is off today and will be back tomorrow but you need to be back here at 9 am. Me being in disbelief needed reassurance and said "really wow are you sure" he said "yeah we spoke to him he's just off today but again 9am we are going to get him first thing in the morning and will have the car waiting in front for you BUT YOU HAVE TO BE HERE ON TIME "

Guys I even said "awesome make sure its black"

9 a.m. the next day / I arrive as scheduled .. Surprise!! Marc was not there yet 10-15 minutes later he strolls in hey folks .. Yeah I just spoke to the finance manager he is running late 30 minutes tops have a seat in the waiting room. 1.2 skip a few 1h 20m later Marc comes back and notifies us the finance manager wont be in til later because his kid broke a leg .. ill call you later will get this done.. I have to wrap it up be cause my limit is reached but 2 days later and many more excuses he just simply never called or communicated a thing .. I don't get it why all the BS. on the bright side I have 2 others willing to co sign with perfect credit and would have utilized them there as a last resort, I'm thankful they are not getting my business now ....