The hotel itself is beautiful and the villas are s...

The hotel itself is beautiful and the villas are spacious, but could definitely use an upgrade. We had trouble with the air conditioning going out, the T.V.freezing at random times because of cable issues, and little ants all over the kitchen counter tops, even without fruit or food being left out.
The most disappointing aspect of this vacation was the service. Not the usually FS experience, for sure. Ordering off the regular menu for breakfast instead of eating their buffet took more than 45 minutes. Their famed Coral Grill restaurant was the worst. The food took over 45 minutes to get, and when it arrived, two of four dishes were cold, and one was overcooked. This resort is at 40% occupancy currently, so it is unclear what the problems for food service have been.
The staff are somewhat unpredictable- some are very nice, others actually hostile. We had a couple of small experiences that culminated in an overall, not-so-great experience.