Benny Capalnas

Review of Diplomat Resort & Spa

Seeing pictures online and reading reviews, me and...

Seeing pictures online and reading reviews, me and my wife decided to spend our last couple of nights of our honeymoon here. We booked a nice room that stated Ocean view on our booking details. When we got to the room we were facing the other building with no ocean view. We went back down and asked if we can receive the room we paid extra to see. They explained to us that this is a partial ocean view room... if you step out into balcony and look over the edge you can see the ocean. No where in our book My details did it say it was a partial view.

After this extremely irritating situation we needed to stay another night. When we tried booking the room again for another night they did not want to give us the same price as the first two nights. They explained that no one was staying in the room but that rates went up. They were extremely rude and disrespectful. Very unpleased and for the price we paid, they did not deliver on customer service... way to expensive and overrated. They did not care about us and probably don t care about others.