Tonja Morant

Review of Toyota of McDonough (formerly ...

When I bought my car here had the best experience ...

When I bought my car here had the best experience and the sale person was the best. Now when it comes to your service department it very disappointing, I made a 12:30 appointment for a oil change and a tire rotation and because I was having a problem with the air pressure on one of my tires, I asked them to check it as well. I'm here on time, at 3:30 I have to go to the heavy set guy in the service dept. Who by the way has to be the laziest person in the building. To get a updated on my vehicle. Of course he try to explain to me that it takes about 3-4 hours for what needs to be done to my car. Which I know is not correct, I have came without a appointment and was out under 2 hours. But what got me was the fact that instead of the Service Rep come out and talk to me like the other reps, he's calling and sending text messages about my vehicle not explaining nothing that's going on. So disappointed.