The hotel was amazing, only docking a star because...

The hotel was amazing, only docking a star because the staff could use some retraining on customer service. I had an issue with my TV and maintenance never came, I just ended up unplugging it. I asked a staff member where I can have money wired or if that's a service they might provide and he made me prove I was a guest before offering any help, once it was confirmed I was a guest he went to the back and asked and directed me to a location in one of the towers that had stopped wiring money well over a year ago according to the staff in that location. Had a few other questions during my stay and staff made it seem like I was bothering them to ask, but being my first time in Hawaii you would think they'd try to gain a loyal customer. Also my Hilton honors was not added to my stay. But like I said, the hotel itself is awesome and I would probably stay here again just due to the location and the rooms.