Yesenia Vazquez

Review of InsuranceOnline.com

Review for Insurance online in Hawthorne or Newpor...

Review for Insurance online in Hawthorne or Newport I don't even know because I've been given so many many different numbers and so many Different agents have called me that I don't even know what office or what agent I'm actually working with ....I found this company on google it was right on top so I clicked it, called and Over the phone I gave my credit card information I was quoted for a premium that sounded great, before I could be insured i was supposed to get an email to electronically sign if I agreed to charges and the contract... I didn't receive an email so I had to call back in between calling back I kept getting phone calls and text from agents and it got so confusing I didn't even know who was following up with me or who was helping me or what was going on. These are brokers they were all telling me I can give you a better price I was like OK it was the same company it was so confusing I felt like all they wanted to do was just meet their personal quota. upon opening up my email that came in a day later because she didn't send it the same day; I had to call and ask were my contract was to review it being I was already charged and didn't know what I was paying $92 for, they advertised no money down so wanted to know what fees these were and why it said I paid partial in cash when I didn't... I did not agree to signing the electronic documents since there were some extra fees slipped in that seemed sneaky to me. I had two different insurance companies on the contract . I called and let them know that I did not agree to these fees I will not be signing the contract and I would like my money back that they charged before my electronic signature that I never signed. she said that they would give me a call back on Monday to assist me , I never received a call back. When I called back the person I talked to transferred me to another insurance company that insurance company transferred me to another company then back to them and so on I was going back-and-forth for a whole day their reason for now charging me was that I have been insured for several days I let them know I wasn't supposed to be insured for several days because I canceled immediately and didn't sign anything. They said they will follow up with me, of course they didn't so another day went by then I had to call them back the next day they said I wasn't going to get my money back because that was a processing fee.... several days later they were supposed to follow up but I had to call and email them they said $60 was is an agency fee the rest of the 92$ was for the company (what ever that means) I never got the insurance nor my money back. Just a bunch of different reasons.... I have received a bill today for an additional 33.43 and I am not even covered through them! My advice is go with a company you know about not just the first site that pops up online... it's going on a month now and I still get text and calls from agents since they are brokers your number is accessible to them now through this company to quote me it's such an annoying regret... I have been calling the company often since Aug 17 to follow up on my claim and it's still unsolved. Save yourself the hassle don't go through brokers most just want there commission, once they get it help is useless