Jack N.

Review of McLaughlin Chevrolet, Inc.

Was told I could drop of my leased vehicle anytime...

Was told I could drop of my leased vehicle anytime. Tried to return my lease on Sunday during their normal business hours and was told I couldn't. Was told they didn't have a business manager so they couldn't take it. This was a big inconvenience. If the dealership is open I would suggest having the correct employees there to function properly.

Update:

The response to my review should display how professional this dealer is. I don't understand why so many dealers are like this at times.

Yes I was very frustrated, but I did not take it out on the salesman and did not throw a "tantrum". I will even add that he was ok to deal with. He just couldn't help me which anyone I think would be very frustrated with.

Both GM financial and my end of year lease inspector stated that I do not need an appointment and that all you need to do is go to any Chevy dealer during regular business hours to turn in the vehicle. At that time they would take an odometer reading and have you sign a return form. Feel free to call GM if you like. This is also what I have done with all of my previous leases with no problems at all (not Chevy though and this is why I double checked with GM and the inspector).

If I were this dealer I would take this review and use it to try and make their business better, not try to belittle and make fun of the frustrated customer. The more people you do this to the less business you will get in the future. Word of mouth does travel. Hopefully going forward you will understand and treat potential customers better :(.