I have been a reliant user of PC Matic nearly sinc...

I have been a reliant user of PC Matic nearly since its inception. Like so many businesses in this venue, they've had there ups and downs. All to be expected. I've been a desktop user since the early 80s. I've watch their complexities grow and the term growing pain is no joke. The worst of this is those that assume knowledge about what computers are capable of accomplishing. That limitation is made that much more troublesome when when the "assumor" doesn't listen well and then when the fix they are looking for doesn't materialize. I have to pat Vince McDaid one of the Technical Support people at PC Matic. I had an older Laptop that I decided to dig out and use with a new Smart TV I purchased. So after I plugged it in I realized that the old problems that caused me to put it in a drawer were still there. I had other newer laptops that PC Matic was regularly scanning and they worry free. I contacted Techical Support and the usual questions and answers started all over again and it appeared there was more to my problem, but Vince hung right in there and never left me hanging. I have never had so many questions and each time have the answers fix the problems. I have to admit I am one of the "Assumors" and as much as I tried to do what the word says it was only me that was the problem. He listened and gave me the easiest and most direct instructions. Not once did the instruction allow me to be as stupid as I can be. His answers and instruction actually made me feel smarter. He made me feel so good that as a rule I don't write reviews because it's usually to say something bad. Not in this case. Hip, hip, hooray. Give that man a raise. Everybody else can learn from him. Thank you, thank you, thank you Vince. Stay safe and healthy, because I know I'm going to need you in the future.