The friendly faces and personalities of the servic...

The friendly faces and personalities of the service department save my rating from a 1 star.

I have the credit, the income and the want to trade up my Mazda3 for a CX-5 T/GT. I am the perfect "lay-down" as its known in the industry. And when better to trade up someone than when they are in on a recall service appointment? At least three sales people were sitting around doing nothing but talking while I walked myself around and sat in the two colors I'm deciding between. More than 20 minutes and not even a "did you want to take it for a test drive"? It felt like I was being judged for wearing jeans, a t-shirt and an athletic jacket. Like I don't have the means to buy a 30 thousand dollar car. When I own, outright, a 22 thousand dollar car.

I'll be back for service, but someone else, someone that wants a sale, will be getting my future business.