Tara Carroll Review of Gansevoort Hotel Group
Would have enjoyed the rooftop bar more if it wasn...
Would have enjoyed the rooftop bar more if it wasn't for the security guard at the elevator in the lobby doing ID checks choosing to insult me tonight. I got my wallet out as I walked in. Unfortunately had one of those situations where my ID was hidden amongst my cards and I started to panic because I'm traveling and can't afford to lose my ID. This man chose to get impatient with me, despite me standing aside to let others come through. I found my ID within seconds and as I approach him to show, he said in the rudest manner, 'Don't do that again!' That was extremely uncalled for as I didn't choose to have my ID getting lost in my wallet. The last thing I needed on my last night in NYC was to be belittled like that. If your staff can't have a few seconds of patience, they shouldn't work with the public. The staff at the bar were at least more welcoming and helpful. The hostess was lovely.
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