Eric Frechette

Review of Orange Lake Resorts, Holiday I...

The last two visits to Orange Lake Resort have bee...

The last two visits to Orange Lake Resort have been absolutely horrible when it comes to check in and the communication between the departments. We planned a family outing for my parents 55yr anniversary and had booked a three bedroom unit and arrived around 11am to check in and they said it would be ready very shortly and they would call me when ready. I never received a call and when I called at about 3:30 they said that your room would be ready definitely by 4pm and 4:15 came and I never received a phone call but talked to cleaning supervisor and they said it would be at least another hour or so before room would be ready, at which time she (cleaning supervisor) tried to tell us she would give me $20 to go to dinner while we wait, as if twenty dollars is going to take care of 12 family members who are waiting with their luggage outside the room so they could go in and shower from their travels. After finally talking to management for the third time and now it is 6pm we finally were set up in another room. Now jumping forward 3 months my wife and I plan a trip up for a few days for our 18yr anniversary and the same thing happened all over again which is why I am writing this. We have been timeshare owners now for about almost 20yr and these last two trips to Orange Lake have really put a bitter taste in my mouth. The timeshare industry has to start putting more interest into there valued members who own timeshare then getting new members since it is individuals like myself who have bought and paid for there timeshare and continue to keep their membership dues up which pays their salaries.