Frederik Malsy

Review of andel's by Vienna House Berlin

The majority of the staff was not very competent, ...

The majority of the staff was not very competent, seemingly always had some rules the customer request. This was at check-in. "Hello, I would like to check in" (typing in the computer) "You still have to pay for your room" ... (Does not this at check-out?) Instead of a "Nice to see you there are". I have around 200 hotel stays a year, but I have not experienced so much unprofessionality at the reception. Watching football in the lounge on the 5th floor? At first, it was not until a competent employee made that possible. Eat a snack in the foyer while watching football? It does not work. Iron shirts? There you have to first inform yourself 20 minutes. Question "How long does that take?" Answer: "That costs money" ... is somehow funny, but not very professional. In the completely overburdened and understaffed sky bar (yes, there were 2 conferences in the house, but you know that before) I waited an hour for a drink that - although I asked three times - was finally forgotten. Sign of apology? Schnapps on the house? Nothing like that ... The service manager (man in a dark suit with a very large nose) during our gala has the service ladies so touched that this z.T. At some point, they were just sneaking around the hall intimidated. I found the tone of conversation impossible and inappropriate, which was more unpleasant to me as a guest. Smoky after breakfast smokers at breakfast also unpleasant and the incompetence of the gentlemen at the check-out also annoyed me ... The front desk was at every touchpoint in terms of content a disaster. Incapable and incompetent.
The hotel is really nicely decorated, but the staff looks very poorly trained. If I do not have to, I will not visit the house any more - it's a pity, because the decor and everything fits ... The lounge was great (David - very reliable, great service, very friendly and competent).