Audrey Reenders-ArensReview ofPreferred Buick
Placed an order with parts. Gave them my VIN and p...
Placed an order with parts. Gave them my VIN and paint code and they placed an order for some touch of paint. Came in a few days later and picked it up. I called because when I opened it the color didn't look right so I called. He was condescending and rude and insisted it was just the primer and went on about how he's been in the business 30 years and to continue with the clear coat because that's were the pigment was.. I should have not listened to him and stuck with my gut because he did in fact give me the WRONG paint. His solution was telling me to "just paint over it" and he would make sure "they" ordered the write part this time. Said it would be in in a few days. Called me the next morning and said he just "found" my paint locally. Instead of owning up to his mistake and offering a solution he was dishonest.

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