Cerrill Meister

Review of National Lumber

I requested a quote from National Lumber for sever...

I requested a quote from National Lumber for several sliding glass doors and windows in my condominium. The salesman came out once to get measurements and prepaire a quote. He was pleasant. He came back again with the head of the department to confirm measurements. In the meantime, he sent me an estimate for the windows and doors with a place for me and them to sign. He came back a second time with the on-sight manager to confirm measurements and verify logistics. I was impressed with the perceived attention to detail. I was ready to sign a contract and write a check. Both my husband and I were impressed.I was told to wait for the "contract.". To my very great surprise, the contract came back with a quote 30% higher than the one initially offered. I was furious. Not only did he have multiple opportunities to tell me in person that there would be an installation fee (a rather significant one), but we were also in email contact. What else were they not communicating with us! What other surprises could we expect between now and when the work would be completed!? If I could give them 1\3 star, I would. If I gave no star, one could think I had forgotten to give them a rating. Needless to say, we didn't sign any contact with them nor will we.