This Omni Hotel is the WORST one yet! I am almost ...

This Omni Hotel is the WORST one yet! I am almost certain that I would have received better customer service from a Motel 6. Upon finding out that I would be lodging at the Omni Mandalay after booking a room through Hotwire, I was excited. Everything seemed to be fine until I got into the room. The room was ICE COLD when I walked in. Not an issue initially because I just proceeded to adjust the room temperature to my liking. Called down to Valet to get my car pulled around because I was heading out for dinner and went down about 35 minutes after I called. I saw that my car was pulled up but there were no Valet attendants there to assist. I went back in the hotel where the Concierge told me that the keys were in my car. Went back outside to get into my car and my car was locked. I went back inside of the hotel and there are the valet attendants scrambling looking for my keys. THEY HAD LOST MY KEYS TO MY CAR. Here it is 40 degrees outside and I out there with them trying to locate my keys. Finally after 20 minutes they find my keys. I told them that this was absolutely unacceptable. When I returned to the hotel later that night, I decided to self-park because valet just couldn t be trusted. I contacted the front desk and told them of this issue and he stated that everything would be taken care of and that they would "comp" my valet and my room upgrade. Okay great no worries. I go back up to my room and it is still FREEZING. I contacted the front desk and told them that the room had not warmed up and it is below 60 degrees. The front desk said that they would send someone up. Never had anyone come up or address the issue. I was checking out the next morning so I am assuming they didn t really care. I slept in a room below 60 degrees that night. When I checked out I explained to the young man what my issues were, he told me not to worry and that he was sorry that I had experienced these issues and that at my next stay (one day way) that there would be a complimentary room upgrade. I agreed and went on about my day. Friday came and it was time for me to check into the Omni Mandalay again. This room seemed to have a heating system that was working just fine so I felt that this stay would be better. I proceeded to check out the next morning and the front desk attendant tells me that there will be a room upgrade charge. I explained to him what had happened just a couple of days ago and how I was not supposed to be charged for anything, Wednesday night or Friday not. He told me not to worry and that he would take care of it. I checked my credit card this morning to find that the Omni Mandalay had charged me $84.50 TWICE for both Wednesday and Friday. I called immediately and spoke with Kyle (The Front Desk Manager) who was very RUDE AND DISRESPECTFUL to me. He would not let me explain what had been promised to me or anything. He kept cutting me off very abruptly and dismissing my concerns. I asked to speak with someone else and he told me "WELL I am the Manager so..." I told him since he was being rude and did not want to listen to me that I wanted to speak to the Hotel Manager. Kyle told me that there was no need and that I needed to speak with Accounting. He told me " I can assure you that we have NOT CHARGED you a DIME for either of your stays Wednesday or Friday" He kept talking to me like I was a child and that this was my first hotel stay and that I was not aware of hotel policies. I demanded to speak to the General Manager. He transferred my call to a Holly where I have left her a message to discuss my horrendous experience with this hotel and the staff (MAINLY MR. KYLE who is allegedly in hotel management but has not a respectful or polite bone in his body). I have already contacted my bank to dispute the charges and will be contacting corporate. I am so SORRY OMNI HOTEL AND RESORTS, but you just lost a faithful customer as I will NEVER return. If you plan to stay at this hotel, PLEASE PLEASE ask for a print out of charges before you leave because this location and their staff are not HONEST.