If you are booking a party and/or conference room,...

If you are booking a party and/or conference room, be very careful! Our women's a cappella chorus had booked an overnight retreat at the Hyatt and had both our meals and rehearsals in a downstairs conference room. In a vivid mistake, the Hyatt Sales Staff had placed us next to a revivalist concert. The result was suffering all day with the most ear-shattering, wall rattling noise coming through the paper thin walls. This is not the fault of the other organization but rather that the Hyatt's conference rooms are not built to absorb such noise and the two parties should never have been placed together.

At dinner time, despite being told that the noise would ebb, it did not. It was too loud to talk, hear or think. I would not wish this on anyone celebrating an important meeting or occasion.

Kudos go out to Glenn, the Banquet Manager, Miriam Lucas and Kirk Henry, the Manager, for listening to our plight. After repeated requests, they did indeed move our entire dinner upstairs to a delightful - and quiet - room. The food was excellent and the service as well. As an apology, we were served champagne. Anyone can make a mistake; it is how you handle it. Many thanks for their courtesy in rectifying the situation. But if you are booking a party, be aware!!