Brian G

Review of Nalley Ford Sandy Springs

Service department was used three in the last quar...

Service department was used three in the last quarter and every time I have received sub-par communication on the status for my vehicle. First time my vehicle was not finished before closing, which would not have been an issue if they would have told me about it so I could have made arrangements for an alternate vehicle. After I called to get a hold of them, a rental car was furnished until my car was repaired. Second incident was when I called to receive an estimate to fix a broken passenger window. They quoted me on a three day job, $580 and would not be able to match the factory tint.I had it repaired and a different shop for half the price in under a day with a matching tint. The third incident was three months later when an appointment specialist contacted me on a few recalls that were covered under warranty and that would be repaired free of charge. When speaking with the representative, I informed them that my vehicle was over 100k miles, and was most likely out of warranty specs. Again I was assured that my vehicle was under warranty and would be repaired free of charge to me. The next day I showed up at 7:30am to the service department and was filling out paper work with the service representative noticed that I over 100k miles and informed me that the vehicle was no longer covered under warranty. So overall when it comes to repair your vehicle, Nalley Ford can preform any repair and get it done correctly, though if you would like accurate communication or the repairs done in a timely fashion my suggestion would be to shop around.