Nice hotel just don't leave anything fragile in yo...

Nice hotel just don't leave anything fragile in your luggage with the bell people. They broke pretty expensive laptop we brought for a conference. We sure told the gal to be careful with the lap top in the bag. When we got the bag back, we carried on as usual to the airport. We handled the bag carefully, never dropped it, but when we got to the airport, discovered that the screen was completely shuttered. We called hotel back the next day and sent them pictures. After two weeks of "investigation " they told us nobody dropped that bag, they asked everybody-- like any bell clerk would admit to it.
The lap top contained a lot of sensitive data that was highly needed and was mostly lost.
JW refused to take any responsibility. They are not accountable for anything. They are just another institution that is relying on its past reputation.