Unfortunately have to leave a poor review for La S...

Unfortunately have to leave a poor review for La Scarpetta Trattoria after our experience this evening.

Upon being seated and the order being taken, a member of our party asked for a cocktail that was not on the menu, but was told it could not be provided (which was fine) so another option was selected off the menu.

One of the managers (Irish guy) then went ahead and strongly recommended another cocktail instead that was gin based. The member of our party said what if they didn't like it, to which the manager then said it could be changed if this was the case, so they went ahead with his recommendation.

The cocktail arrived and two sips later our party member didn't like it and asked for it to be changed, which it was. The rest of the evening proceeded and eventually it was time to pay.

Upon checking the bill the gin-based cocktail that was returned was still on there, so we mentioned this and another manager (Italian guy) came over to discuss.

We told him the situation of what was discussed with the Irish manager earlier regarding the cocktail, but instead of taking it onboard he said that the Irish manager had gone home and that he (Irish manager) would never have recommended a cocktail and allowed it be exchanged if the the customer didn't like it.

Sure enough despite repeated attempts to talk with him he flat out refused to discuss the situation or remove the cocktail from the bill. He acted like we were trying to get 50% off the whole bill instead of trying to get one item amended off our $250+ bill.

Never had this happen before in a restaurant but sure enough it left an impression that was not a positive one.

As a side note the dishes were fantastic and the service was even better from the wait staff, despite the aforementioned manager in dire need of interacting with customers training.