I gave this Hotel 5 stars when I visited last year...

I gave this Hotel 5 stars when I visited last year.

This year I would give it zero if I could. Our room wasn't ready when we arrived at 7 pm at night, guaranteed check-in is at 4pm. We had asked for adjoining or "close as possible rooms" and initially ended up down the hall. We soon discovered the AC in our room was not functioning and would not go below 80 degrees. We then had to pack up the whole family at 11pm at night to move to a downgraded room on a different floor which had AC. We had reserved a room with two queens and got a king instead. In downgrading, the tub was replaced with a shower which was not kid friendly and was filthy.

The breakfast was awful, ran out of apple juice, no fruit and the waffles makers were broken. One person working the breakfast.

They stripped down one of our rooms after breakfast before we even checked out.

The only plus is that it is across from Sesame Place, but this doesn't make up for all the other issues. Stay someplace else.

This hotel is not run well, severely understaffed and it shows. This does not live up to Marriott standards. I would not recommend and plan to take it up with corporate Marriott.