I had a 10:45am appointment and I arrived 10 minut...

I had a 10:45am appointment and I arrived 10 minutes early. I pulled into the lane that said "Appointments only, wait in vehicle" so I did what the sign said. Literally 25 minutes later I'm still sitting in my car, employees clearly see me there, but no one has even come over to say welcome to serramonte honda or someone will be right with you. Finally, someone come over. All he says is we'll be right right you. 5 minutes later, Bobby my advisor came out to process my service. Everything went fine and Bobby was very professional, however, I was 20 minutes late for my next appointment. All I could think about was if I wasn't sitting in my car waiting for someone to help me with my appointment at Honda then I wouldn't have been late for my next appointment at 1pm. If your establishment is understaffed, hire more employees or at the very least train them how to be courteous and more welcoming. This is exactly why customers do not return.