Will McAllister

Review of Courtyard by Marriott Denver C...

I had some personal items stolen from my room and ...

I had some personal items stolen from my room and the hotel was very unprofessional when resolving the situation. They did not follow up with me when I reported the theft and after complaining, I was told to fill out a police report. When I checked out on Saturday and asked to speak to a manager, I was told they were not there on weekends. I asked them to call him and when I spoke with him he told me they can't prove I brought the shoes in. I was a bit frustrated with this answer. I had to get to the airport and did not have time to negotiate with the manager on the phone for something that should have been taken care of previously. I would recommend everyone dump their suitcase out on the front desk so they can log what you came in with.