Rox P

Review of S'wooft Dog Walking & Pet Care

We used Swooft for 4 weeks and it was one of the w...

We used Swooft for 4 weeks and it was one of the worst experiences I ever had with a dog walking service. I WOULD NOT RECOMMEND. The walker did not close my dog s crate properly, leaving my dog to roam our house and possibly hurt herself for 6 hours. My dog s behavior started to change for the worst after I started using Swooft (destructive, unhappy). The app that tracks walks showed the walker taking my dog across Elston, an extremely dangerous intersection, and at one point the walker did not end the walk in the app, leaving me in a panic that my dog was missing/lost as the app showed she had been gone for over an hour. Below is Sarah, the owners response in an email, or lack of, basically stating she cannot guarantee my dog s safety.

Based on talking with Michael, in this case it was him forgetting to check out and realizing it when he got home, so it wasn t a result of the glitch I mentioned. I apologize for this - we have full confidence in our staff, but even the best intentioned humans make small mistakes from time to time. In this case, I realize a small mistake caused a lot of stress for you and I m very sorry about that. Both of the two matters (crate door and today) were human error - it was nothing done out of malice and isn t something that I can promise would never happen because humans are never perfect. Please know that I m not trying to excuse or brush off either mistake, I simply want to be realistic about what I can and can t guarantee.