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Where do I even begin? First, our 4th and final sa...

Where do I even begin? First, our 4th and final sales person, Ryan, was FANTASTIC! He's the only reason I stayed at Sutherlin and made a purchase. Before him, I was handed off three times by other sales people. Vinny (salesperson #3) went with me for the test drive and talked on his mobile phone to another customer most of the time. When we got back from the drive, he left me sitting at his desk while he assisted two clients who came in after me and were there to buy two Leafs (which they didn't end up buying). They had quotes and were discussing payments before Vinny even bothered to run my credit and get the process rolling for me. Once he decided to hand me off to Ryan, it was a much better experience. Ryan is genuine and was honestly the only person there that was even remotely polite. I am a woman and the manager who signed off on the deal asked my husband if I was a good cook and then said to me, "Good thing you brought him along to crunch the numbers." Considering 1) I am a working professional, 2) it's almost 2015 not 1952, and 3) I was purchasing the car in my name alone, I found this incredibly insulting and rude. Later, as I was laughing with Ryan about being dumped by Vinny, he came over and said, "If I was going to dump you, I would have dumped you in the road." That is an exact quote. He was agitated and aggressive and when I asked him to please just leave me to my deal with Ryan, he got even more sarcastic and loud. Again, incredibly rude and frankly somewhat disturbing. I won't even get started on the runaround we got on buying a 2014 vs. 2015. I will still never understand how a 2014 with the same specs (except fog lights) could be $1000+ more than a 2015. The sales manager finally admitted that it didn't make since and I should just buy the 2015. Overall, I certainly won't be purchasing from Sutherlin again and most definitely will not recommend them to my friends and family. Our sales person, Ryan, is literally the only reason they made a sale.

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