Alex Ozols

Review of The Westin Grand Vancouver

Stayed here in August and this was my experience. ...

Stayed here in August and this was my experience. I have to say we were really excited to stay at the Westin. As we arrived the bell man I believe his name is Shane was extremely nice and Joey at check in was great. We asked to be put in a quiet area and unfortunately that wasn't the case.

We got the best room we could get online, the suite, which is on a high floor and a corner suite.

There is pretty intense construction going on on one side of the hotel. Not the hotels construction but a building directly across from it. It's loud, banging and crashing and it gets quite annoying when you hear it for hours.

We called the front desk and got to the other side of the hotel. In the meantime, I emailed the GM who I saw had responded to reviews before with his email.

His response was rude in my opinion he said "...what control do you think we have over the construction that is going around us. And in the City. I am sure some days are more noisy than others. Our windows keep it to a minimum and tolerable".

And I can assure you that the windows don't keep it to a minimum and tolerable.

We are now on the other side of the hotel. The room is nice but has some wear and tear. Some water stains and mold in the shower and in other areas.

A pretty rude response in my opinion from someone in a customer service management position. Especially when marriot is having its lowest occupancy rates in 92 years.