Jerry Arwood

Review of Victory Dealer Group/Petaluma ...

My girlfriend is a travel nurse, we travel from pl...

My girlfriend is a travel nurse, we travel from place to place for her assignments, we own a 2015 Chevrolet Duramax Diesel 2500 truck, we are from Florida but we are currently in California for the pandemic, our truck has had a catastrophic fuel system failure which we found out was an on going problem in the Years 2011 to 2016, the truck only had a hundred four thousand miles on it, factory warranty went to a hundred, but we bought the extended warranty which we thought was supposed to come into existence after factory warranty ran out, but for some reason it ran with the factory warranty this extended warranty took us within a thousand miles of being covered, we took the truck to Victory Chevrolet in Petaluma, which we thought was a reputable dealership, we had the repairs done, they had my vehicle for over 4 weeks during this process we had to rent a car for all this time, about two weeks after having this work done I noticed the rear end pinion seal was leaking so I had them do those repairs also, it is now five months later and I noticed a ticking noise coming from my truck it progressively started getting louder, and with this ticking noise exhaust fumes are leaking into the cab of the truck making it unbearable to drive, we are now in Santa Maria California this is where her next assignment is, it's 5 hours away from Petaluma, I took it to homes Chevrolet in Santa Maria, I had a Diagnostics run they said the number 4 injector was leaking and it would cost me $2,200 to get this problem fixed, I said hold on I just took this and had all the injectors the complete fuel system changed at Victory Chevrolet this should be covered, I paid him a Diagnostics fee left went and called bill at Victory Chevrolet, he told me to bring the truck in which wasn't possible for we are now over 5 hours away, I then said I had this repair done at a Chevrolet dealership, for if I had problems I could take it to another Chevrolet dealership because we are on the road all over the United States, bill then proceeded to tell me to take it to homes Chevrolet and have them do the work I took it to homes Bill wanted them to run it as a parts failure, they couldn't do this because it was not a part failure ,it was a installation failure, and they would not be reimbursed for the repair, Bill told me to go ahead and have the work done pay for it and he would reimburse me the money once the work was completed, so I dropped the truck off, later that day I got a phone call from homes Chevrolet they said the repair wasn't going to be as bad as they thought, that whoever installed did not torque to the proper sequence and they could take care of the problem for under $500 I said wow that's great that's a lot cheaper than the $2,200 you quoted me and they would have the truck done by the next morning, so next morning I rode with my girlfriend to work in the rental car and I walked to the Chevrolet dealership from there, went and dropped off the rental car later that next morning, only had car for 2 days not 3, sent Bill the receipts for the rental car the diagnostic fee and the repair which all totaled less than $600, bill assured me that I would get reimbursed for this, it's been 3 weeks all I'm getting is excuses, I've called corporate I've tried to contact the owner of Victory Chevrolet in Petaluma to no avail I find it insulting and shameful that a company of magnitude of Chevrolet, would try and take advantage of a first-line worker who puts her life on the line dealing with dying covid-19 patience every day, it's bad enough you put out a faulty product, but then allow a dealership representing you, put out faulty repairs and double charge the customer is despicable anyone planning on having any work done at this dealership I would highly recommend that you think twice, and get a second opinion somewhere else,
A last time Chevrolet owner. These people screw over first responders, no credibility, DON'T TRUST OWNERS OR BILL SERVICE MANAGER, would recommend you find a reputable dealership and that's not this place!!!