Wooooooorst service ever. We made an appointment f...

Wooooooorst service ever. We made an appointment for our cat to get neutered 8 weeks ago!!! 8 long spraying howling grueling weeks to get him neutered I took him in today and put his cage next to the surgery door where they told me too filled out the paper work and put it at the counter where they told me to and left LIKE THEY TOLD ME I COULD DO. Just to have them call me as soon as I get home on the other side of town to tell me that I wasn't allowed to leave yet and that we have an extra 30 dollars to pay for him to have blood work done first because he's 6 yrs old (never mentioned this on the website or even in the paper work I was given) and that we have to wait another week to get him neutered. We have taken many cats to get spayed and neutered at the humane society and 3 of them over 6 years old and never got told they needed blood work done first, and i have never had such a rude and disrespectful experience like I did today. Ontop of that they had like 50 animals there today to get spay and or neutered and they had none of the correct paperwork set out for us instead they set out a bunch of adoption papers and had no kind of system in place what so ever. I understand with covid-19 things are different and everyone is still trying to adapt better systems to keep eachother safe. But this was not a good way to go and having only 1 person take care of it all is not okay. Many workers sat there while the woman helping everyone ran around crazy with a bunch of people talking at her. Or getting all of the animals taken in. Humane Societies are amazing and I love every aspect of them because they are here to help animals. But this one just needs to figure their system out and develop a much better one. And one other thing I will add is when they called I didnt get the chance to answer they left a voice mail and I called about 20 times before I got through to an actual person and the only thing you can do is leave a voice-mail but the voice-mail is for the manager who doesnt get there until 10 so unless she's going to come in at 8 the same time you do the spay/neuter they need to give another number to call so that way when there is an issue like this you give the person a chance to get ahold of you. And don't be rude and disrespectful on the phone. It does not matter how hard your job is if you are in an environment of helping and dealing with people be courteous and nice even if your not happy and even if the person is wrong with their question. I hope the humane society's spay/neuter clinic will do better. But other than that the humane society itself is awesome.