WORST EXPERIENCE BY FAR IN MY LIFE! today i went i...

WORST EXPERIENCE BY FAR IN MY LIFE! today i went in for a family lunch and there was a heating issue., which is understandable but unacceptable to be told the issue will be resolved in a few minutes. we were in the restaurant for 2 HOURS AND A HALF AND THE HEAT ADNT BEEN FIXED! the waitress was the worst on earth. she was gossiping with the other waitress about me and my family because the food was cold and she said that we were being nip picky about our dinner. the food was cold and disgusting; literally looked like leftovers. DO NOT GO THERE AT ALL UNLESS YOU'RE GOING FOR DRINKS AND NOT A FAMILY DINNER! when we had ask to speak to the manager the waitress had said that she was the manager; if she was the manager how can she be giving the worst customer service that i had ever seen. when she heard the complaints her body language showed that she didn't care about a word that was being said to her. she didn't even offer to give us some sort of discount for the horrible service that was provided, for the cold restaurant that we sat in or 2 and a half hours, and the cold food that we were given. she also had told us if the food was cold why did we eat the food. WHOL THE HELL WILL TELL THAT TO SOMEONE! when we asked for her name she did not want to provide it due to the horrible service that she gave. if i was able to provide a negative star i would most definitely do so. if someone is able to contact me with any of the owners information that'll be great. this is family restaurant and no one should be treated this way. please refuse any service if provided and continue to do reviews, hopefully someone will finally fire these horrible waitresses and change the way the service is provided!