Faheem Rahman

Review of Pullman Dubai Deira City Centr...

The location of this hotel is spot on as it's in d...

The location of this hotel is spot on as it's in deira city centre and located very well when travelling around Dubai, however that's the only positive about this hotel. Upon arrival it was good and checked in easily, however it was downhill from there. Broken toilet seat in room and mould all over silicone. Which does not represent a 5 star hotel. The room was changed and upgraded the next day which was nice of them especially when they tried upselling us the same room the night before.

Everyday we would have to wait around 5-10 mins for our vehicle to be collected from the car park. We where then advised to call reception to speed the process up which turned out to be worse because sometimes we would wait and no one had even been sent to collect our vehicle! Not to mention the courtesy of the staff not once did any of them open the doors which I'm not fussed about however is this not 5 star service?? Every other hotel I stay at provide this service. The staff all have bad attitude with the exception of 2/3. They cannot be bothered to do there job never mind go that extra mile something we are usually used to in Dubai 5 star hotels.

Housekeeping and cleaning our rooms absolutely disgusting to the point they leave food even though it's next to bin they don't even attempt to dust anything the shelves where full of dust and the balcony was never cleaned throughout the full stay.

Conclusion this is not a 5* by any means more like a 3/4

The staff especially on the door need retraining or replacing as your competitors definitely excel at this. All except Azmat who was very courteous.