Thorny Devil

Review of General Surgery, Spitalzentrum...

This house requires an external medical referral f...

This house requires an external medical referral for a vaccination. As if the hospital had no doctors. LOCALMED at the BH Biel and the IMPFZENTRUM in Baden show that there is another way. They vaccinate free from harassment. On the same day, friendly, uncomplicated and customer-friendly - and without an external transfer chicane.
Instead of being available to the customer in an uncomplicated manner, the Biel Hospital Center would rather hire a "patient advisor" [quote] (...) to analyze processes and thus improve our services, we kindly ask you to provide more details about the reasons Your (...) Antonio Lanzarone.
Poor service readiness cannot be compensated with a patient advisor. Patient feedback remains poor, albeit for years. Significantly worse than comparable hospitals.
Note: If you call the main number of the hospital, you will be correctly connected with the keyword 'IMPFZENTRUM' without asking, where you are told: "No vaccination without EXTERNAL, medical referral! May mean waiting for weeks for a doctor's appointment under corona pressure [Pneumococcal vaccination]!! " Apparently there is no vaccination center for Mr. Lanzarone at his hospital, although even medical practices in Biel mention one in that place by name.
Recommendation: Do not use the names of departments, but finally MANUFACTURE OF SERVICE. A MOTIVATOR is required.