Josh Hibbard

Review of The Hamilton Crowne Plaza Hote...

I reserved two nights directly on their website. W...

I reserved two nights directly on their website. When I arrived, they let me know there was no record of my reservation in third system. I showed them my confirmation and they told me their system has been making errors. They put me in a cab and sent me to a nearby hotel (Hilton Garden) letting me know they would take care of the details. I arrived at the hotel and they said they had no idea what I was talking about. They called the Hamilton and determined that the Hamilton had sent me to the wrong hotel. I walked back to the Hamilton (10 minutes at 10pm at night) and they apologized. I requested speaking to the manager. He said there was nothing they could do. They sent me to another Hilton Garden (farther out of downtown area) and checked in with no issues. The next day I paid for an Uber to get back to the Hamilton. They checked me into my second night, gave me coupons for free breakfast and two free drinks at the bar, and upgraded my room. They took care of the bill from the Hilton Garden. This was not a pleasant experience. If I were rating and reviewing on this experience only, it would be a one star. However, my experience the second night was quite delightful. The room was fantastic.