I came to Maple Mazda for a scheduled maintenance ...

I came to Maple Mazda for a scheduled maintenance on my CX5. I was nicely greeted and my car was taken into the shop right away as per my appointment. Within an hour, my car was ready. Upon leaving the dealership and heading home, a cloud of blue smoke came out of my exhaust pipe and there was a very strong potent burning smell. Even worse was that I could not accelerate beyond 2000 rpm. This led to traffic impeding issues. I was very thankful that I did not take the car onto the freeway. I quickly returned to the dealership to have my car inspected. After 30 minutes, the service manager spoke to me and had informed me that the oil gun was out of calibration, causing more oil to be added. What I don't understand is why wasn't the oil level checked using the standard oil dipstick method. It sounds like a step was left out from from the quality checklist. Although I am glad to hear that the oil gun was taken out of operation so that another customer would not go through the same experience, I was very disappointed that a basic service could go so wrong. This was unacceptable as I expected more from the Mazda experience; I was given a "sorry for your inconvenience" response. My family has bought two brand new CX5 vehicles this year (2018). This was my first scheduled maintenance and I do not plan to come back to Maple Mazda for future maintenance work.

It's been over 9 hours and the burning smell still resides. *Sigh*

*Update* The GM (Robert) contacted me to apologize for the mishap. He was very understanding and truly wanted to address my disappointment. Robert is a man of his words and he was the reason why my family had purchased a second car from Maple Mazda in 2018. Thank you Robert