I've waited 3 weeks and keep waiting for my order ...

I've waited 3 weeks and keep waiting for my order to be shipped. I'm beginning to think Botach website is a scam. I've emailed them 3 times and have called 4 times without receiving any sort of communication back.
UPDATE: They wouldn't respond to my emails until I threatened to contact BBB. After 3 months of being promised my order would be fulfilled, I finally cancelled my order.