Check-in, service guy was cocky. He didn t follow ...

Check-in, service guy was cocky. He didn t follow up with me, he didn t tell how much I would be spending, he didn t call my work number as I asked, he didn t have paperwork ready when I came to pick up, he didn t have follow up details, just a bill and then said brakes, it needs brakes. I was in for an oil change with multi point inspection and factory recall work.