Completely blown away that Sheraton Maui Resort & ...

Completely blown away that Sheraton Maui Resort & Spa is refusing to refund a one night stay that I booked and paid for. Not only did we have a serious family medical issue but they went as far as asking us to provide proof of this. We provided medical records and proof including diagnosis that is not exciting news to share. Instead of doing the right thing they notified me that they chose to deny our refund because the medical appointment was on the same day as the last day we could cancel with refund (7 days prior to our trip) I guess we should have cancelled that day even though we did not have the diagnosis until the following week. We had to cancel our vacation then, have a serious medical issue and then get the slap in the face that we don t get our money back.

We stayed here a few years ago and spent $5,000-$7000 and were planning on rebooking our trip to stay here for 2 weeks in the fall but the bad business we experienced this week when we should have been shown compassion ruined that. I won t be staying here again. I ll be happy spending our $10,000 somewhere else.