Have this service in my building , pop machine jus...

Have this service in my building , pop machine just takes morey and nothing else even after a year of complaints. Went to wash my good comforters today , washed them loaded my card . Went to put them in the dryer and two other neighbors were getting an error . I got the same error called the company told me my card was broken and that I would need to mail the card in to finish my laundry and get my balance . No coin alternative on the machine so angry having to take soaking blankets in my car to another laundry mat . You can keep my 13$ balance . Feel bad for my neighbors too.

PS I rarely give a one star to any place wish there was a zero. Also a couple times over the years when I thought I had a good balance on the card it would read low or no balance not sure if anyone had there balances cleared .