J
J. W. Review of Doubletree Metropolitan Hotel
Terribly understaffed at the front desk. Being a H...
Terribly understaffed at the front desk. Being a Hilton Honors member, I always use digital check-in and of the 15 properties I've stayed at this year, this is the only one that took longer than 2 minutes start to finish. I had already checked in with the app so there was literally nothing left to do except hand me the key and it still took over 5 minutes once it was my turn. It took closer to 30 minutes total. The only reason it was overly crowded is because of the slow process, mostly due in part to the time they spend toward getting you to stop by the vacation club desk.
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