I worked with Win Glass and Frank in finance. Win...

I worked with Win Glass and Frank in finance. Win was good. I have no complaints with him. However Frank was extremely pushy and disrespectful of my saying no to his warranty. I get that its his job to sell. However he used scare tactics, talked down to me and talked over me. I felt belittled and he was trying to make me feel like an idiot for not buying. I might have been inclined to consider the policy had there been ANYTHING in writing explaining the policy. He claimed that they wouldnt have a policy to look at until I agree to the policy. No. That is not how this works. How can I make an educated decision on what to buy if you wont tell me what I'm buying? I was sent to the bank with two purchase orders (because he flat out refused to fax them in to my contact at the bank.) I ended up taking a picture of them on my phone? emailed them to her, she got them immediately and got me all of the information within a few minutes. She also included the information on the warranty they offer. Guess which warranty I went with? The one I actualy knew what I was buying. When I told him I was refusing their warranty he continued to push and treat me like an idiot. It was so bad that I almost walked out, but I needed the car bad enough I couldn't. That is a very horrible feeling. I feel bad for Win because I cant in good conscience refer anyone to that dealership with how Frank treated me.