Daphney Vick

Review of Lenovo (Raleigh-NC-USA)

Horrible customer service. I purchased an Idea Pad...

Horrible customer service. I purchased an Idea Pad in February 2018. So far, it has had 2 issues that required warranty replacement or repair. For the most recent issue (screen going black during use), the laptop was sent to the Lenovo depot on 11/21/18 fr repair. As of 12/30, I have not received it back and continue to get no information from Lenovo. Despite escalations and promises of a repair, nothing has happened and they still have my machine. This is an absolutely horrible company. No one takes accountability for getting things done. Their offshore customer service is only trained to read things on the screen; no independent thinking or empowerment to assist customers. Stay away from them and their products: they are the absolute worst.