Edie Stern

Review of SafeNet

Yesterday Don came to our house to check for neede...

Yesterday Don came to our house to check for needed repairs to our 32-year-old Pella windows. Luckily for us, Don has been working with Pella for even longer -- 34 years -- so he knew everything there is to know, including that the builder of our house had installed some of the windows sideways. Don checked every window, fixed what could be fixed easily, took measurements for things that needed to be replaced, and explained clearly and patiently how we should maintain our windows. He also suggested creative renovations that we could consider for the future. He was well-masked, efficient, thorough, friendly, and courteous. It was a delight to work with and learn from a true expert. This was one of the best service experiences we ve ever had.